Frequently asked questions
Quick answers for guests. Facts about each home come from our booking system. Anything not covered? Email host@avarastays.com.
Frequently asked questions
How do I book?
Open any home, pick your dates in the live calendar and check out securely. Your total price, including fees and taxes, is shown before you pay. You are booking directly with the host through OwnerRez, our booking system.
What is your cancellation policy?
Cancel more than 30 days before check-in for a 100% refund. Cancel 30 to 15 days before check-in for a 50% refund. There is no refund within 14 days of check-in.
Why book direct instead of through a travel site?
You deal with the host from the first question to checkout, you see live availability for the same homes, and there is no booking-site service fee added at checkout.
Which regions do you cover?
The Smoky Mountains around Sevierville, Tennessee, and the Alabama Gulf Coast in Gulf Shores and Orange Beach.
Can we book the whole Gulf Shores duplex?
Yes. The Beachfront Duplex listing books Dolphin View A and Dolphin View B together for up to 27 guests, across 8 bedrooms and 6 bathrooms.
How do I contact you?
Email host@avarastays.com. We reply to booking questions as quickly as we can.
What are check-in and check-out times?
Check-in is 4:00 PM and check-out is 10:00 AM at all homes.
Are pets allowed?
Tanasi Lodge: 1 dog under 20 lb, with prior approval. $195 pet fee. Majestica: pets not allowed. Splashing at the Bluff: pets not allowed. Beachfront Duplex (Both Sides): Allows pets. Dolphin View A: Allows pets. Dolphin View B: Allows pets. Oasis 2201, Orange Beach: pets not allowed.
How many guests does each home sleep?
Tanasi Lodge: 30 guests, 10 bedrooms, 8 full baths. Majestica: 28 guests, 6 bedrooms + nursery, 6 full + 2 half baths. Splashing at the Bluff: 22 guests, 6 bedrooms + nursery, 5 full + 1 half baths. Beachfront Duplex (Both Sides): 27 guests, 8 bedrooms, 6 full baths. Dolphin View A: 14 guests, 4 bedrooms, 3 full baths. Dolphin View B: 13 guests, 4 bedrooms, 3 full baths. Oasis 2201, Orange Beach: 10 guests, 4 bedrooms, 4 full + 1 half baths.